British Airways (BA) operates on Monday, but with some delays, all flights from London’s Gatwick airport in south London and part of the service at Heathrow (west), where short-haul cancellations persist.
In a statement, the company led by Spanish Alex Cruz says that “good progress” has been made to restore the operating system, after a computer failure on Saturday caused the cancellation of its flight schedule and chaos at airports around the world.
BA affirms in its note that it plans to charter all its routes from Gatwick and long-haul flights from Heathrow today, as well as “a high proportion” of short-haul from this airport, although it is expected cancellations due to the “domino effect” by the fall system.
The company asks passengers not to travel to airports if they do not have a confirmed reservation and if they know that their flight is operational, and it advises that they be informed through the website and social networks, as the telephone service was affected by the system error.
Cruz attributed this unprecedented failure to a “power supply problem,” but the GMB union thinks the issue “could have been avoided” if the company had not outsourced numerous IT jobs to India.
Despite the progress made in re-establishing the flight schedule, people are still stranded at Heathrow Airport, who have spent the night sleeping in any corner, and those who have managed to take off often find that they do not have their luggage when they arrive to their destiny.
Cruz apologized yesterday in a video for “the horrible” experience that have had to support his clients, and promised to expedite the reimbursements and the change of the reservations, that can be done until the end of November.
As for the lost luggage, he said that BA will send them to the passengers as soon as possible by courier.
As a result of the incident, British Airways, a member of the Spanish-British group IAG, faces a high bill for user complaints, both for delays and cancellations and for the cost of accommodation and food that is required to be provided to passengers affected.
The impact of this serious computer failure will surely be noticed in the semiannual financial results announced in July by the IAG group, which also includes the Spanish companies Iberia and Vueling and the Irish Aer Lingus.
May 29, 2017, EFE/Practica Español
Ejercicio de comprensión B.2 (Comprehension B.2)
Lee la noticia y responde las preguntas. (Read the news and answer the questions)
BA va recobrando la operatividad de sus servicios.
todos los vuelos de BA siguen cancelados.
BA está operando con total normalidad.
la compañía continuó ofreciendo sus servicios a pesar del fallo informático.
un fallo del sistema causó las cancelaciones de los vuelos de esta compañía.
los directivos de la empresa todavía desconocen las causas de ese fallo.
No se sabe.
este fallo incrementará los beneficios de la empresa en este semestre.
este fallo repercutirá negativamente en las cuentas de la compañía.
este fallo a penas afectará a los resultados financieros de la compañía.
No se sabe.